Q Care Link: Online HIV Care
Your Trusted Partner for Compassionate, Expert, Virtual HIV Treatment
About Q Care Link
Q Care Link is a simple, convenient way to access your HIV Specialty Care. Our program is designed for people living with HIV who want remote long-term HIV treatment and expert care. We are passionate about getting people access to the expert HIV care they need.
Register on our platform to meet one of our providers and see if we are the right fit for your HIV Care needs. Yes, the visit is free!
Benefits of the Q Care Link program
- Expert and passionate care from HIV Certified Providers.
- 100% Online Visits. (No more travel to and from the doctor’s office, and no more waiting rooms!)
- Access to message our HIV Certified Providers 24/7, with responses within 24-48 hours.
- No visit copays or fees.
- Fast medication delivery direct to your door.
- Twice annual laboratory monitoring (in accordance to the latest HIV guidelines) unless your care plan indicates you need more frequent testing.
- Support teams to navigate insurance issues, prior authorizations, and patient assistance programs for you.
We encourage patients to maintain a primary care provider (PCP) for in-person care, sick visits, routine vaccinations, and local referrals. We will happily coordinate with your local PCP to ensure you get the best care possible.
How it Works & Next Steps
Q Care Link offers patients flexible and convenient care benefits like easy virtual provider visits, convenient at-home or in-person labs, and prescriptions delivered discreetly right to your door.
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Meet Our Team
During your appointment with our team, you’ll have a comprehensive discussion about your HIV history. We will schedule a virtual appointment with a carefully matched medical provider, and if necessary, will order labs.
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Medical Provider Consultation
Your assigned Q Care Link medical provider will thoroughly review your history, lab results, and medications, engaging in an informative discussion during your initial appointment.
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Lab Tests
Depending on your unique circumstances, your Q Care Link medical provider may request additional lab tests to tailor the best HIV treatment plan for you. If you have up-to-date labs taken within the last 6 months, additional testing may not be necessary.
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Prescription Delivery
Rest assured that your dedicated Q Care Link medical provider will manage all aspects of your HIV care, including prescribing medication(s), coordinating lab tests as needed, and providing counseling and support to ensure your well-being.
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Continued Care
Rest assured that your dedicated Q Care Link medical provider will manage all aspects of your HIV care, including prescribing medication(s), coordinating lab tests as needed, and providing counseling and support to ensure your well-being.
Meet Our Medical Providers
We understand the significance of individualized care. That’s why each of our patients is paired with a dedicated member of our experienced medical team. Our Q Care Link team consists of clinicians certified by the American Academy of HIV Medicine, who together bring decades of expertise in providing exceptional care for individuals living with HIV.
4 Important Things To Know About HIV
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People with HIV can and do live long, healthy lives.
When individuals living with HIV receive consistent, appropriate medical care and treatment, they can lead fulfilling lives characterized by good health.
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Treatment should begin right away.
Starting treatment promptly after an HIV diagnosis brings significant benefits. However, it’s never too late to start.
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Undetectable = Untransmissable (U=U).
U = U: Taking HIV medications as prescribed makes the virus undetectable in someone’s blood. When someone living with HIV reaches undetectable status, they cannot spread the virus to sexual partners. People living with HIV can enjoy sex without worrying about spreading virus to others.
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Treatment is Easier Than Ever.
Unlike the early days of HIV, today’s HIV medications are accessible and highly effective. They typically involve minimal side effects and, in most cases, only require taking a single daily pill.
Why Q Care Plus?
The Q Care Plus team empowers individuals to make informed decisions about their health by offering convenient, affordable access to medications, tests, and expert care. We wholeheartedly believe in our mission, vision, and, most importantly, our patients.
Q Care Link HIV Treatment Questions?
Yes. Our providers are Certified HIV Specialists from the American Academy of HIV Medicine who serve people living with HIV nationwide. Our care team includes over 20 HIV Specialists including medical doctors, nurse practitioners, and physician’s assistants (MDs, NPs, and PAs) who provide expert HIV care.
The Q Care Link HIV program is focused online HIV care. It is strongly recommended that you also have a primary care provider (PCP) so you can continue to access in-person healthcare services like vaccinations, sick visits, examinations, and to coordinate local referrals for cancer screenings.
Yes. We can help you if you speak another language or need an American sign language (ASL) translator. Please let us know ahead of time so we can set up a 3-way video call with a translator. We also have providers who speak Spanish.
Certain insurances*, including some Medicaid plans, do not allow participation in our HIV care program. Please register on our platform and schedule an enrollment visit to find out if your insurance plan allows you to participate. If your plan does not allow you to participate, we can help you find local care options.
*Kaiser Permanente insurance plans are not able to participate with our program.
Yes, we offer doxy-PEP and comprehensive sexual health counseling to patients enrolled in our HIV program. This includes quarterly (every three months) STI testing with convenient home test kits conveniently delivered to your door. We do not offer doxy-PEP as a stand-alone medication. You can only be prescribed doxy-PEP once you’ve started HIV or PrEP care with Q Care Plus / Q Care Link.
We do not offer Cabenuva or injectable HIV treatments at this time.
Regular lab testing and medical review are vital components of HIV treatment. Our medical providers will order tests at a nearby lab for your convenience. The frequency of lab tests is determined by your medical provider and tailored to your individual health profile.
In addition to monitoring your CD-4 (T Cell) count and viral load, your provider may also order tests for sexually transmitted infections, kidney function, liver function, and other relevant health measures. Rest assured that these lab tests will be covered by your insurance plan.
Medication & Consultations: For newly diagnosed HIV patients, we initiate treatment through Rapid ART (Antiretroviral Therapy). If you have been receiving treatment already, we review your health history and recent lab results to determine the most appropriate next steps.
While our patients have unlimited access to their HIV medical provider for any questions that arise, our providers proactively check in with each patient every three to six months. During these check-ins, they discuss crucial topics such as overall prognosis, lab results, treatment adherence, physical health and potential side effects, counseling on preventing transmission and achieving undetectable viral loads, disclosing status to partners and family members, as well as emotional well-being and additional support if needed.
We take your privacy very seriously. Any information you submit through our online portal is transmitted via industry standard encryption and stored in encrypted form on servers according to federal standards under HIPAA. We do not share your information without your consent.
Our highly experienced medical team comprises clinicians certified by the American Academy of HIV Medicine. With their extensive experience in the HIV community, our providers are passionate about leveraging telemedicine to expand access to treatment and are thankful for the opportunity to have close and consistent contact with their patients.
Q Care Link is open to newly diagnosed patients and anyone already living with HIV for a longer time. If you have HIV but are not on medication to treat HIV right now, please alert our team when you sign up.
You can still enroll in our program. Please contact us right away so we can help!
That’s ok. If you don’t have a copy of your last labs, we can order new bloodwork for you.
Please fill out the contact form so that we can message when care becomes available in your area.
Q Care Link is currently accepting patients in the following states: AL, AR, AZ, CA, DE, FL, GA, ID, IL, KY, MD, MN, NC, NV, OH, PA, SC, TX, UT, VA, WI, Washington D.C.
Currently, the Q Care Link program is available to patients with active health insurance. If you don’t have health insurance, we can connect you with resources to help you find a local HIV care provider.
To determine your eligibility in the program, we will have a confidential discussion with you about your health history, your initial HIV diagnosis, ongoing treatment, and any coexisting medical conditions you may have. For some patients, in-person care may be a better option. If this is the case for you, we will connect you to in-person HIV care in your area.
To determine eligibility, we engage in a confidential discussion with prospective patients about their health history, including their initial HIV diagnosis, ongoing treatment, and any coexisting medical conditions.
For prospective patients without recent labs (within the last 6 months), we will request new lab tests to confirm their current viral load and CD-4 (T cell) count.
If our HIV Care Coordinator or medical provider determines that our remote treatment model isn’t the optimal option, we will ensure they are connected to the necessary resources for an in-person treatment alternative.
Currently, the Q Care Link HIV program is available to patients with health insurance to cover lab tests and medication costs. If you don’t have current health insurance, rest assured that we can potentially connect you with resources to help you find coverage.
Your HIV visit is not billed to you or your insurance so there is no chance of copayments. Your insurance will be charged to fill medications at the pharmacy and to complete laboratory testing. To ensure we can keep your care as low-cost as possible, we work with patient assistance programs and local non-profit partners. Many times, this results in free care for our patients.
Our community-based organizations are unable to offer this program to uninsured patients at this time. However, we are diligently working on programs that will provide assistance in the future.
By law, we must report new diagnoses of HIV to the local department of health. This is done to help end the spread of HIV by collecting data on new diagnoses. It is not meant as a punishment. Your information will be kept confidential. Your local department of health may offer you help finding care in your area, contacting past partners who need testing, or accessing other resources.
*Unless your insurance does not allow, Q Care Plus coordinates with our partner pharmacy to ensure your medications are delivered in a timely manner and in discreet packaging.